Tuesday, 22 November 2016

Vodafone Freshers Recruitment "Junior Service Consultant" | B.E/B.Tech/Diploma/Any Degree | Bangalore


vodafone-IT Service Desk Engineer


COMPANY NAME: Vodafone

COMPANY PROFILE:   

                         Vodafone come a long way since making the first ever mobile call in the UK on 1 January 1985. Today, more than 400 million customers around the world choose us to look after their communications needs. In 30 years, a small mobile operator in Newbury has grown into a global business and one of the most valuable brands in the world. We now operate in around 30 countries and partner with networks in over 50 more.

COMPANY WEBSITE: http://www.vodafone.com/

FIELD OF WORKING:  IT/Software/BPO  Industry

JOB ROLE/POSITION: Junior Service Consultant

SALARY OFFERED: Best in Industry

JOB LOCATION: Bangalore

REQUIRED QUALIFICATION: B.E/B.Tech/Diploma/Any Degree

EXPERIENCE REQUIRED: Freshers

CANDIDATE PROFILE: 
  • BE/BTech/Diploma/Any Degree graduates with Telecom/Computer science background
  • Should have good customer handling skills.
  • Be a team player
  • Good communication skills
  • Good Technical & Communication skills
  • Familiarity with operating Windows and Macintosh.
  • Basic Knowledge of DSL (Digital Subscriber Line) ADSL and ADSL2+ (Asymmetric digital subscriber line) technologies.
  • Basic Knowledge of the internet & ISP.
JOB DESCRIPTION:
  • Handling Demon Broadband Customers Technical queries over the phone, emails & live chats.
  • Handling and troubleshooting Technical issue like Connection, Routing, Slow Speed, Packet Loss, Latency, Router configurations, Emails and Email Client Configuration, Domain & DNS(A, MX record changes) and Web – Hosting services (web functional scripts) .
  • To ensure contribute to achieve all service level agreements, such as achieve over 90% C-Sat and deliver >90% FTR on calls, emails & live chats.
  • Update customer details and ensure appropriate follow ups done on cases require follow up and log fault to network team when required.
  • Technical knowledge on Computers and Networking and troubleshooting skills (Nat and Non-Nat, IP address submitting and protocols).
  • Willing to work in shifts including night shifts.
  • Ability and eagerness to learn different skills and knowledge within Demon Broadband team.
APPLY MODE: Online

HOW TO APPLY:

                      Interested and eligible candidates apply this position in online as soon as possible (before the link expires)

TO APPLY: Click here




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