Monday, 26 October 2015

CSC Corporation Recruitment "Associate Customer Support" for Freshers !!!!


COMPANY NAME: CSC Corporation

COMPANY PROFILE:  



                   CSC is a global leader of next-generation information technology (IT) services and solutions. Our mission is to enable superior returns on clients' technology investments through best-in-class industry solutions, domain expertise and global scale.In addition to our headquarters in Falls Church, Virginia, USA, and with major offices across the globe, our 70,000 professionals serve clients in more than 70 countries.

COMPANY WEBSITE: www.csc.com

FIELD OF WORKING:  IT/Software Industry


JOB ROLE: Associate Customer Support


JOB ID:  1500TRS


SALARY OFFERED: Best in Industry


JOB LOCATION: Noida


LAST DATE:  ASAP


REQUIRED QUALIFICATION: B.E/B.Tech/M.E/M.Tech/MCA


EXPERIENCE REQUIRED: 0-2 Years


CANDIDATE PROFILE: 

  • Candidate should possess B.E/B.Tech/M.E/M.Tech/MCA from a recognized university or institution.
  • 0-2 Yrs experience in Desktop and laptop related troubleshooting
  • Candidates with MCSE Certification will be preferred
  • Certification in ITIL
  • Ability to work in 24/7 shift Environment
  • Experience in working on Remedy.
  • Experience in Semi tech/ISP troubleshooting.
  • Excellent Communication Skills
  • Tracking SLA performance and requesting agents to expedite response / resolution process to maintain the required SLA.
JOB DESCRIPTION: 
  • As part of this role, person is required to provide 24X7 support on service desk responsibilities
  • Providing L1/1.5 assistance to the client users
  • He/she would also need to create incidents from the emails received from the users
  • Working as the first level contact to the users, he/she would be required to work on stringent SLA guidelines.
  • Provide basic level troubleshooting on Windows 7 and XP machines
  • He/she should have experience on desktop and windows application troubleshooting
  • He/she would also be required to route unresolvable issues to next level of support
  • Working on a leveraged model the resource would need to support more than one account
  • Knowledge on MCSE/MCSA will be an added advantage
  • He/she should have a good aptitude towards troubleshooting an issue by thinking in multiple directions
  • Should possess ITIL lifecycle understanding
  • He/she should have working knowledge on Remedy (primarily Incident Management)
  • He/she is required to have good communication skills – both verbal and written
  • He/she should be able to quantify the impact of application problems. And then should be able to provide solutions
APPLY MODE: Online

HOW TO APPLY:


               Interested and eligible candidates apply this position by following link as soon as possible (before the link expire)


To Apply: Click here


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