Thursday, 6 October 2016

Yahoo Freshers Recruitment 2016 "Customer Care Associate" | Any Degree | Bangalore


Yahoo-job
COMPANY NAME: Yahoo   

COMPANY PROFILE: 


                                  Yahoo is the world's largest start-up, which means that we move fast and always let our users lead the way. Founded in 1994 by two Stanford PhD candidates, we've grown into a company that helps you find what you're looking for on any Internet-connected device. Our employees are rewarded for curiosity and we celebrate explorers, relying on our passionate and transformative talent to do what's right for our users.
  
COMPANY  WEBSITE: www.yahoo.com

FIELD OF WORKING:  BPO/KPO/Others

JOB ROLE: Customer Care Associate

JOB ID: 1644628

SALARY OFFERED: Best in Industry

JOB LOCATION: Bangalore

LAST DATE: ASAP

REQUIRED QUALIFICATION: Any Degree

EXPERIENCE REQUIRED: 0-6 Months

CANDIDATE PROFILE: 
  • Bachelor's Degree in any discipline required
  • 0-6 months of success customer service or internet experience
  • Must have flexibility to work Monday thru Sunday in shifts.
JOB DESCRIPTION:
  • Provide world-class service to all Yahoo Customers in a customer centric environment
  • Successfully resolve complex customer e-mail and telephone inquiries through the use of multiple customer support tools
  • Assisting customers with inquiries while providing consultative support and recommendations
  • Document in detail all interactions with customers
  • Effectively articulate complex information to a variety of technical and non-technical customers
  • Educate customers on products and help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up-sell and cross-sell  of products and services
  • Successfully performs against department scorecard metrics including Quality Assurance, Average Handle Time, and Customer Satisfaction Rating
APPLY MODE: Online

HOW TO APPLY:


               Interested and eligible candidates apply this position by following link before the link expire.

To Apply: Click here




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