COMPANY NAME: Amazon
JOB FIELD : IT/Software/BPO/KPO
JOB ROLE/PROFILE: Customer Service Specialist
OFFERED SALARY: 1.5 LPA
VENUE LOCATION: Chennai
DATE: 10 November 2012
REQUIRED QUALIFICATION: Any graduates
EXPERIENCE REQUIRED: 0 - 1 Year
- The candidate should have completed any graduate degree from a recognized university.
- Should have excellent written and verbal communication skills.
- Should have the ability to interact with an external party like customers and suppliers comfortably.
- Should be able to understand a complex problem and draft a concise email response.
- Strong analytical skills required.
- Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
- Must be able to follow the process and document interactions as per requirements in clear and concise manner
- As a Customer Service Specialist, the candidate will process and Respond to emails received from publishers
- Need to respond to queries sent to the KDP forums and investigate payment concerns brought up by customers
- Should maintain and improve a knowledge base with unique vendor requests and their solutions.
- Need to work on developing canned responses for common questions.
- The candidate should work with operations manager in documenting process flows.
The candidates are requested to bring the following documents to the interview.
- Resume 2 copies
- Education Certificates Consolidated Mark-sheet / Degree Certificate or Provisional Certificate [UG, PG] and address proof.
- Previous & Current Employment Documents [Companies Offer letter, Salary slips (last 3 month), Relieving letters (one of these docs should have employee number/code)]
- Proof of Address (Telephone bill/ Ration Card/ Voter ID/Passport)
Interested and eligible candidates walk in to the following venue location on 10th November 2012 (Time: 10:00AM to 11:00AM).
Amazon Development Centre (India) Pvt Ltd,
III floor, Plot No- 40,
2nd floor , SP Info City MGR Salai (Veeranam Road)
(Landmark: Near RMZ Millennia IT Park (and Lifeline Hospital))
WEBSITE DETAILS OF THE COMPANY: http://www.india.amazon.com/
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