JOB POSTED DATE: 4 October 2012
COMPANY NAME: Convergys
Convergys is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies. Every day our 75,000 employees help our clients balance the demands of increasing revenue, improving customer satisfaction, and reducing overall cost using an optimal mix of agents, technology, and analytics. Our actionable insight stems from handling billions of customer interactions annually for our clients. Among Fortune 500 companies, over half of the top 50 are clients that trust their most important relationships to Convergys.
JOB FIELD : IT/Technical Industry
JOB ROLE/PROFILE: Tech support Representative
OFFERED SALARY: Best in Industry
JOB LOCATION: Maharashtra
REQUIRED QUALIFICATION: Any graduates
EXPERIENCE REQUIRED: Freshers
LAST DATE : ASAP
LAST DATE : ASAP
- The candidate should be a graduate in any stream under recognized university.
- The candidate Should have excellent communication and English speaking skills.
- Should have the Knowledge of basic computer operations and have the Ability to learn.
- Should be courteous with strong customer service orientation.
- Should have the willingness to take up challenges and go extra mile to perform work responsibilities.
- Should possess good interpersonal skills and ability to perform under pressure.
- Should be open to work in any shift timing – night shifts or any other rotational work shifts (early morning/late evening).
- The candidate Should not pursue any regular course/educational program which may conflict with the work timings.
- The selected candidate should Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
- Should Confirm the customer understanding of the solution and provide additional customer education as needed.
- should demonstrate empathy and listen attentively to customer needs and concerns The candidate should be willing to Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.
- Need to prepare complete and accurate work and update the customer files.
APPLY MODE: Online
HOW TO APPLY:
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COMPANY WEBSITE: http://www.convergys.com/
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